Dispute Resolution

Alternative dispute resolution is the option available to all consumers to contact official bodies that can help resolve or provide guidance on any conflict, before initiating legal proceedings in Court.

Customers defined as consumers under Law 144/2015 who have entered into purchase and/or service agreements are entitled to contact official bodies for assistance in resolving any dispute arising from such agreements, without prejudice to their right to seek recourse through the Courts. The updated list of Alternative Dispute Resolution entities available under Article 17 of Law No. 144/2015 of 8 September is published on the Consumer Portal, accessible at www.consumidor.pt. For further information, please also refer to Law 144/2015.

We also inform you that for disputes arising from online purchases, you may use the EU's online resolution system known as the "ODR Platform – Online Dispute Resolution". This platform is accessible at: Online Dispute Resolution

In any case, you may contact one of the centres listed below. Alternative Dispute Resolution Entities:

Centro Nacional de Informação e Arbitragem de Conflitos de Consumo (CNIACC) – National Consumer Disputes Information and Arbitration Centre

Centro de Arbitragem de Conflitos de Consumo da Região de Coimbra (CACRC) – Consumer Disputes Arbitration Centre of the Coimbra Region

Centro de Arbitragem de Conflitos de Consumo de Lisboa (CACCL) – Consumer Disputes Arbitration Centre of Lisbon

Centro de Arbitragem da Universidade Autónoma de Lisboa (CAUAL) – Arbitration Centre of the Autonomous University of Lisbon

Centro de Arbitragem de Conflitos de Consumo da Região Autónoma da Madeira (CACC RAM) – Consumer Disputes Arbitration Centre of the Autonomous Region of Madeira

Centro de Arbitragem de Conflitos de Consumo do Ave, Tâmega e Sousa (TRIAVE) – Consumer Disputes Arbitration Centre of Ave, Tâmega e Sousa

Centro de Informação, Mediação e Arbitragem de Consumo (CIAB) – Consumer Information, Mediation and Arbitration Centre (Consumer Arbitration Court)

Centro de Informação, Mediação e Arbitragem do Algarve (CIMAAL) – Consumer Information, Mediation and Arbitration Centre of the Algarve